Our Commitment to Privacy
BB Services, Obrt za programiranje, vl. Blanka Bulić, Podbrežje XI. 7B, Zagreb (“Company”, “BB Services”, or “We”) recognizes
your right to confidentiality and is committed to protecting your privacy.
Last updated: May, 2018
European Parliament and the Council of the European Union have on 27th of April 2016 adopted REGULATION (EU) 2016/679 on
the protection of natural persons with regard to the processing of personal data and on the free movement of such data,
and repealing Directive 95/46/EC (General Data Protection Regulation) with a goal of respecting natural persons’ rights
regarding processing their personal data and especially respecting private and family life, home and communication, protection
of personal data, freedom of thought, conscience and religion, freedom of expression and information, freedom to conduct
a business, the right to an effective remedy and to a fair trial, and cultural, religious and linguistic diversity.
Websites or use our Services in general; as well as our practices for collecting, using, maintaining, protecting and
disclosing that information.
This policy applies to the information we collect on all Websites and Services, in email, text and other electronic messages
between you and the Websites and Services, through desktop and web applications you download from the Websites or register
for on the Websites, and your interaction with BB Services.
entrepreneurs set up as a legal persons, including the name and the legal form of the legal person, its contact details
collects personal information of legal persons in the same way as personal data of all other users and visitors (natural
to any particular natural person or it cannot be linked without a disproportionate effort. In order to acquaint our users
BB Services is, in accordance with the provision of the GDPR 2016/697, the controller of all personal data collected pursuant
Please read this policy carefully so that you understand our policies and practices regarding your collected information
and how we will treat it. If you do not agree with our policies and practices, your only recourse is not to use BB Services
Websites and Services (“Websites and Services”). By accessing or using any BB Services website, or purchasing or using
Definition of Personal Information
Personal Information is defined as “any information about an identifiable individual” that can be used on its own or with
other information to identify or contact individual. For instance, your name, email address and other contact details
and any similar information can be classified ad personal information.
We recognize a non-identifiable personal information which can be collected automatically by your usage of our Websites and
Services. This information can include details of your visits to our Sites and Services, details about your hardware
or software, including traffic data, location data, logs and other communication data and the resources that you generate
by accessing and using of our Sites and Services. This information doesn’t identify you as an individual, and it is mostly
used as statistical data to improve our Sites and Services.
Collection and Usage of Collected Data (Information We Collect)
Information We Automatically Collect
Information we collect on our Website
Cookies and Other Tracking Technologies
BB Services, based on its legitimate interest, automatically collects information about your computer hardware and software.
This information can include details of your visits to our Sites and Services, including traffic data, location data,
logs and other communication data and the resources that you access and use on the Sites. The information we collect
automatically is statistical data, and does not identify any individual. It helps us to improve our Sites and Services
and to deliver better and more personalized future services by enabling us to do things such as estimate our audience
size and usage patterns.
We store information about your preferences, which allows us to customize our Sites according to your individual interests,
speed up your searches, recognize you when you return to our Sites and provide you with better services in the future.
This information can also include your IP address, browser type, domain names, access times and referring website addresses.
This data does not identify you in any way. You can visit the BB Services website without telling us who you are or revealing
any information about yourself.
about you when you visit our Website, utilize the BB Services products, or otherwise interact with us. Please note, these
may be first party cookies or tools, which are hosted within a BB Services domain name, or third-party cookies or tools,
which are hosted by another party.
only those purposes related to the performance of our business activities. We use it to provide you with a good experience
when you browse our Website, to improve our Website and the services that we provide, for analytics purposes, for targeted
advertising. These technologies may provide us with non-identifying personal information, information about devices and
networks you utilize to access our Websites, and other information regarding your interactions with our Websites. If
you want to learn more about cookies, or how to control, disable or delete them, please visit
http://www.aboutcookies.org for detailed guidance. In addition, certain third-party advertising networks, including
Google, permit users to opt out of or customize preferences associated with your internet browsing. To learn more about
this feature from Google, click here.
Anonymous data collected by BB Services by using data gathering technologies such as cookies, is stored and processed for
technologies which is further explained in the text below.
to use our Website, you agree to the placement of cookies on your computer by our third-party service providers and us,
i.e. you give your consent to it.
If you do not wish to accept cookies regarding your use of our Website, you must stop using our Website and disable cookies
via your browser settings for this Website or globally. Please note that disabling cookies will affect the functionality
of our Website, and may prevent you from being able to access certain features on our Website. Given the fact that technical
capabilities do not allow you to withdraw consent the same way you gave it, for further information about deleting or
blocking cookies, i.e. withdrawal of consent, please visit:
http://www.aboutcookies.org/how-to-delete-cookies/ or contact us on e-mail: email@example.com.
We hereby inform you that you have the right to withdraw your consent at any time. However, withdrawing consent does not
affect the lawfulness of the data processing done before the withdrawal of the consent.
We gather certain information and store it in log files when you interact with our Websites and Services. This information
includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit
pages, operating system, date/time stamp, information you search for, locale and language preferences, identification
numbers associated with your devices, and system configuration information. Stated data is being collected for the purpose
Occasionally, we connect personal information to information gathered in our log files as necessary to improve our Websites
and Services. In such a case, we would treat the combined information in accordance with this Policy.
Before linking personal data with the aforementioned collected data we shall request your consent to it via e-mail. You have
the right to withdraw the given consent the same way you have given it, i.e. by sending an e-mail stating you no longer
want your personal data to be linked with the collected data stated above.
of the third-party companies and not BB Services.
The Website may include links to third party websites for your convenience and information only. We don’t own or control
any information to them. If you have any questions about how such third parties’ privacy and data use practices, you
should contact such third parties directly.
For any questions about our third-party integrations feel free to contact us at firstname.lastname@example.org
Telemetry and Product Data that we collect
Product and Service Improvement
We collect data based on your use of our products and services, and we do not associate this data with your name. We use
this to better understand usage patterns of our products and behavior of our collective audience. At times we may share
this information in aggregated anonymous form with third parties.
Collection of data based on your use of BB Services’ products is done only with your permission. Your permission shall be
given by you stating your consent in a way of accepting customer experience improvement program inside each product.
You have the right to withdraw your consent at any time and in the same way the consent was given. Withdrawing consent
does not affect the lawfulness of the data processing done before the withdrawal. Personal data collected in relation
to utilizing our products and services are collected and processed from the moment of your consent until the moment of
eventual withdrawal of consent.
When downloading and installing purchased software, you need to provide the software with identifiable information such as
your BB Services account or licensing information. On installation and execution, the software may send BB Services certain
information, including product version, product edition, and information about the operating system and/or environment
where the product is installed. The software can also regularly check for available updates, as well as available updates
for plugins or components or check for license validation. In addition, it can check for license validation, either using
the license key or your BB Services account details. Some software products can also use license information to inform
you of the availability of applicable updates.
If you opt in to anonymous data collection through the software product (which is distinct from data collection on the website
through cookies and other tracking technologies), the software may electronically send information to BB Services related
to your usage of the application’s features.
Data collected in the way stated above are being collected based of contractual relationship between BB Services as a service
provider or producer and you as a product or service user. BB Services will use and process that data for the entire
time of our contractual relationship and for a certain time after termination of the latter, all in order to enable you
using the product or the services in their entire form.
Information that You Provide to Us
BB Services collects personally identifiable information, such as your email address and name, only at your request or when
you choose to provide it to us. Such information may be collected when you:
apply for a job at BB Services; download, register or install a product for a trial evaluation; download, register
to or install a free tool; request a quote; request a demo; purchase or register a product; request support;
sign up for newsletters, support materials, white papers, our email list, our blog or any other assets offered
by BB Services; obtain support, services, or training; create a user account on our Website, customer portal
or community forum; or otherwise contact us.
The personal information we collect may include your name, address, email address, telephone number, user name, password(s),
information about the products that you own and use, or your payment information. Such information may be required to
create your account or to complete your purchase. If you use a third-party to create your account or otherwise link to
us, we may receive certain information about you from set third-party (such as a social network) based on your registration
and privacy settings on that third-party service.
Personal data collected in relation to our products and services is collected on the basis of the contract, i.e. based on
the contractual relationship, while all other personal data for all other purposes, which includes but is not limited
to applying for job, requesting an offer, advice or help, registering for a newsletter, requesting assistance material,
setting up an user profile on our website or for any kind of contacting, is collected based on your consent.
Once given consent regarding collection and processing of your personal data you may withdraw at any time by deleting your
account or by contacting us via e-mail:
email@example.com. Withdrawing your consent does not affect the lawfulness of the data processing done before the
The aforementioned data collected on the basis of contractual relationship, BB Services shall process and store for the entire
duration of the contractual relationship, and in case of termination of it, BB Services shall store such data as long
as there is legal basis for it.
Please note that BB Services is not responsible for the privacy of any information that you choose to post to our website,
including in our blogs, or for the accuracy of any information contained in those postings. Any information that you
disclose becomes public information.
We may need to ask you for data to process your support request. We may have to access and/or request a failure code, which
may contain personal data of the user who reported the failure. At this moment you expressly consent to the collection
and storage of this data.
Giving consent for processing of the stated personal data represents a necessary condition for providing services by BB Services
Marketing Terms & Conditions
When you sign up for webinars, newsletters and/or other marketing materials, we collect personal information you provide
to us. This includes personal details such as name, email address, company name and possibly other information relevant
to the offerings.
We may periodically send you emails with information regarding BB Services and our products. If you no longer wish to continue
receiving such information, please click the “unsubscribe” link available at the bottom of the relevant email. You can
also contact us at firstname.lastname@example.org, and let us know that you no longer wish to receive such information.
Promotional and Marketing Purpose
We may use feedback that you provide voluntarily on our products or services. We also may use data that we collect and aggregate
to assist us in determining appropriate marketing and advertising for our products and services. In doing so, we may
share aggregate data with third parties to assist us with these efforts.
You have the right to, at any time, request from us to opt-out from the decision based on automatic personal data processing
by sending an e-mail to email@example.com.
Sharing of Collected Information
BB Services will not sell, rent or trade personal information to any third party. However, BB Services may share personal
information when authorized and/or required by law or as follows:
Service Providers. We share information, including personal information, with our third-party service providers
that we use to provide hosting for and maintenance of our Websites, application development, backup, storage, payment
processing, analytics and other services for us. These third-party service providers may have access to or process your
personal information for the purpose of providing their services for us. We do not permit our third-party service providers
to use the personal information that we share with them for their marketing purposes or for any other purpose than is
in connection with the services they provide to us.
Acquisitions or Other Business Transfers. If BB Services is acquired by or merged with another legal entity,
if substantially all our assets are transferred to another entity, or we find ourselves a part of a bankruptcy proceeding,
or other business transfer, we may transfer the personal information we have collected from or about you to the third-party.
As Permitted or Required by Law. BB Services uses and discloses your personal data if required by law, such as in response to a court order,
valid subpoena, or other legal, government or law enforcements processes or investigatory actions.
Business transactions. Administer or operate the BB Services products, services, or Website, including completing
a transaction, providing you with products or user support, responding to your requests for information, preventing transactional
fraud, or otherwise contacting you;
Testimonials or Case Studies. We may post testimonials or a Case study on the Websites that may contain your
information such as name, job title and company. We obtain your consent to publish your name along with your testimonial.
If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
With Your Consent. We may also share personal information with third parties when we have your consent to do
Aggregated Data. Except as otherwise set forth herein, BB Services may provide aggregated statistics about users
to third parties, but such information will be aggregated so that it does not identify an individual or company.
Protection of Rights and Interests. We may use and disclose your data where we believe, in our sole judgment,
that it is appropriate to do so to protect our rights and interests and the rights and interests of other users of BB
the interests of BB Services or its customers.
Other Privacy Information
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access,
use, alteration or disclosure. All information you provide to us is stored on our secure servers behind firewalls.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password
for access to certain parts of our Websites or Services, you are responsible for keeping this password confidential.
We ask you not to share your password with anyone.
User’s Rights Regarding Their Personal Data
In case BB Services collects and processes your personal data based on your consent, you have the right to withdraw that
consent at any time. Withdrawing your consent does not affect the lawfulness of the data processing done before the withdrawal.
All users have the right to object regarding processing of their personal data and also the right to request from BB Services
to rectify/correct/supplement personal data concerning them.
All users can at any time request from BB Services access to their data, that is that BB Services gives the information which
personal data is processed, for which purpose, for what time period, are such data being given to anyone i.e. who are
the recipients, is automatic processing applicable to the user in question and are personal data transferred to any third
country or international organization. BB Services may charge a reasonable fee for giving such information, all based
on administrative cost.
Users may request erasure of their personal data under the terms and conditions set out in the General Data Protection Regulation.
Users may request from BB Services to transfer their personal data to a certain third person and can request limitation of
processing of their personal data.
Regarding processing of their personal data, users have the right to object to the relevant body, i.e. Data Protection Agency.
Personal Data Storage Period
BB Services shall collect and process your personal data for the entire duration of contractual relationship or until you
withdraw your consent.
In case you withdraw your consent or if the contractual relationship is terminated, BB Services shall store your personal
data as long as there is legal basis for it.
Data protection officer
Pursuant to the provisions of the General Data Protection Regulation, BB Services has appointed the Data Protection Officer
who you can contact at the following e-mail address: email@example.com
Where data is processed and about transferring data in third countries and international organizations
BB Services all collected personal data processes, usually, in the Republic of Croatia and other members of the European
Union. Data is, in general, processed in electronical form.
In case of transferring personal data in any third country BB Services uses the same safety measures to assure personal data
to be protected as much as possible by applying pseudonymizing, anonymization and encryption.
Data Retention, Withdrawal of Approval, Access to Data
If at any time you choose to cease using BB Services Software Products, you may ask for your data to be removed from our
servers by writing to firstname.lastname@example.org. In case you cease using our software and/or services, we will not be responsible for retention
of any of your data.
As permitted by applicable law, EU residents may request a copy of the information that we hold about them. To do so, please
contact: email@example.com. BB Services may charge a fee in accordance with applicable law for this service.
our users’ personal information, we will notify you by email to the primary email address specified in your account and/or
top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you,
Any questions or complaints regarding this Policy can be addressed by sending an email to: firstname.lastname@example.org